Let’s Talk First Party Data

First Party Data

We talk about First Party Data a lot. What it is?  

First party data is data that your company has collected directly from your audience which is made up of customers, site visitors, and social media followers. “First party” refers to the party that collected the data firsthand.  

First Party Data is collected from the people you have the most to learn from: your current customers!  That makes the data as reliable as possible. 

How can you collect first party data?  

You can attain first party data from your CRM, surveys and subscription-based emails or products. This is also where Google and Social Media Analytics are important.  

Google Analytics has a massive list of capabilities and ways to track website data. Using tracking code, Analytics collects information about the way the website was used.  

Such as:  

  1. Time of visit 
  2. Pages viewed 
  3. The time spent on each page 
  4. What browser and OS are being used 
  5. Referring site details 
  6. Network location and IP address. 

This information can help you see where (and how) traffic is following to and through your website. Google Analytics also has a lot of other tools such as URL Builder that make it easier to track customer data.  

Social media analytics are helpful for flushing out the demographics are your most engaged customers.  What can you learn about customer from social media? Here’s are some things you can learn: 

  1. What platforms your customers prefer to engage on 
  2. What content do your customers enjoy most 
  3. What type of campaign or advertising works for them? 
  4. Do they have any other hobbies or interests? 
  5. More specific customer demographics, such as age or gender 

It’s also super important to connect as many touch points to your customers as possible. The more ways you have to interact with the customer the more likely they are to become a repeat loyal customer. Think about the companies you follow on social media. Have you bought from them? More than once? Are you loyal to them? Do you agree with their mission and goals? Following companies on social media feels like a personal one-on-one connection and generates loyalty.  

Organization is Key

The next step of having/using first party data is organization. Having important information about your customers and leads doesn’t do much good if you can’t find it or if it’s connected properly. No matter what size your business is, having a CRM is key. The days of using a Rolodex are long gone. Now there a lot more channels of data to connect to a contact. 

For example, in our CRM we keep track of more than just name, company, phone, and email. Our CRM keeps track of what social media we are connected on and any times the contact has engaged with us. We have it set up so that the CRM assigns a number value to actions a contact or lead can take, such as opening emails, clicking links, liking a post, and any orders.  

How does all that information benefit us?

There are many ways! For one, we can use the information we have to target or retarget contacts, leads, and prospects. We can try different channels and types of touches until we find which one they respond best to. Having more than one channel connected to each contact makes multichannel campaigns possible.  

The other advantage to First Party Data is that you can collect data and analytics about your customers from the channels you are using to constantly to learn more about your demographics and your customer’s buying habits. The more channels you use the easier it will be to learn about your customer. Then the more customers you have the more information you can learn about your potential target audience. You can use a Look-A-Like to build a list of potentials you can target based on information on your current customers.  

What ways do use First Party Data?  

Here’s how First Party Data might the key to the future cookie-less world.  

 
 

Can you use Geo-Fencing?

We often focus on how to optimize your website and other online presences. There are also many real-world ways to generate online traffic, such as geofencing. What is geofencing? And how can you use it grow your business?

Simply put, geofencing is virtual fence around a location. You can draw out this fence around any area that you think has potential customers. For example, you can geofence your brick and mortar store. You could also put a geofence around your direct competitor’s locations.  

For example, here is a Geofence around our office. If you used this geofence for ad targeting, all of the people who entered our building would get the ad.

What happens after someone enters your fence? You can target that device with an ad, relevant deal, or offer. You can use geofencing to pull people into a location they are already close to. This works great for personal and localized content.

Geofencing is also great for retargeting. We are used to retargeting people who visiting our websites so it makes sense that we would also retarget people who visited us in person. This can increase returning customers and brand awareness.

Does geofencing work? YES! According to a survey done by OuterBox Design, more than 80% of surveyed shoppers said that they used their phones while in physical stores to look for products or to compare prices. That’s a lot of possible people to target! Also, campaigns that incorporate geofencing often show much higher click through rates and engagements.

What locations would you like to geofence?